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Q1'23 Highlights
branches
employees
total customers
digital customers
underlying attributable profit
RoTE
branches
employees
total customers
digital customers
underlying attributable profit
RoTE
About us
One Europe serves its customers through four banks in Spain, UK, Portugal and Poland, which positions us as one of the largest banks in the region. Additionally, for our larger customers across the whole region, we offer Corporate & Investment Banking through branches in key locations.
In One Europe, we have embarked on an ambitious transformation process to create a better bank where customers and our people feel a deep connection with Santander while delivering sustainable value for shareholders, and with a positive impact on society. This involves growing our business by better serving our customers, redefining how we interact with them and the creation of a simpler, more efficient common operating model.
Our history
In 2019, the Group adopted a regional approach to managing its business and, in September 2020, we created One Europe as the first step forward in building One Santander, one of the Group’s global strategic priorities, with the aim of creating a common operating model in the four European countries across our footprint in the region. In the first years, we made steady progress in laying the foundations of this new model, turning around core business performance, focusing on execution and accelerating our transformation.
Strategic priorities
- Customer centric and activity: grow our active customer base through better customer service and experience
- Simplification and automation: enhance efficiency through a common operating model in the region
- Network contribution: grow our global business revenue by increasing connectivity across the region
- Customer activity: improving loyalty through a value proposition for individuals and SMEs
- Disciplined capital allocation: improve pricing discipline and risk management
Our Head
António Simões
Regional Head of Europe
Our countries
Spain
United Kingdom
Portugal
Poland
North America
South America
Digital Consumer Bank
Non-IFRS and alternative performance measures
In addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, the information above contains certain financial measures that may constitute alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015 (ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). Such APMs and non-IFRS measures have been calculated using the financial information from Santander Group but are not defined or detailed in the applicable financial reporting framework and have neither been audited nor reviewed by our auditors. While we believe that these APMs and non-IFRS measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute of IFRS measures. In addition, other companies, including companies in our industry, may calculate or use such measures differently, which reduces their usefulness as comparative measures. For further details of the APMs and Non-IFRS Measures used by Banco Santander, S.A. (Banco Santander), as the parent company of Santander Group, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the Banco Santander´s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission, as well as the section “Alternative performance measures” of the annex to Banco Santander´s most recent quarterly Financial Report. These documents are available on Banco Santander’s website (www.santander.com).
The businesses included in each of the Santander Group primary segments and the accounting principles under which their results are presented in such documents may differ from the businesses included and accounting principles applied in the financial information separately prepared and disclosed by its subsidiaries (some of which are publicly listed) which in name or geographical description may seem to correspond to the business areas covered in such Santander Group documentation. Accordingly, the results of operations and trends shown for the Santander Group´s business areas may differ materially from those of such subsidiaries.